Revnio Recovery · Live

When a payment fails, Revnio handles the rest.

Smart retries, emails from your own mailbox, WhatsApp follow-ups, a secure recovery page, win-back sequences and a cancel flow. All on autopilot.

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From $49/month. 14-day free trial, no card needed.

Charts from the Recovery dashboard, last 90 days. Sample workspace, invented customers.

Live with 12 merchants and $30K+ recovered.

Used byHrxUpscaleSendout.ai

The journey

From the failed charge to the money back.

A payment fails. Revnio detects it, retries at the right moment, reaches the customer through email and WhatsApp, and shows you what came back. No manual work.

  1. A payment fails

    Stripe, Paddle or Chargebee tells Revnio within seconds through the webhook Revnio created in your account. No code changes, no manual setup.

  2. Smart retry at the right moment

    The retry is timed by decline code, customer value and plan type. Codes that never recover are skipped. Retries land on weekday business hours.

  3. Reach the customer on every channel

    A branded email goes out immediately with a secure link to pay or update the card. If the email is not opened, WhatsApp reaches them where they actually read messages. SMS is coming soon.

  4. A recovery page that works

    The customer lands on a secure, branded page. One click takes them to your payment provider’s billing portal to update their card or pay the invoice. No friction, no account lookup.

  5. Win back or let go cleanly

    Card-expiry alerts before the failure happens. Win-back sequences after. A cancel flow that offers a pause or a discount before the customer leaves.

The product

See what you get on day one.

Screens from the Revnio Recovery app, on a sample workspace with invented customers. Your workspace shows your own failed payments from Stripe, Paddle or Chargebee.

Revnio Recovery failed payments list filtered to recovered payments, with how each one came back
Failed paymentsEvery failed payment and what brought it back: an email link, a retry or a card update. Filtered to recovered. Sample workspace.
Revnio Recovery automation settings: retries, email, WhatsApp escalation and win-back
AutomationsRetries, the email sequence, WhatsApp escalation and win-back, set once and left to run. Sample workspace.
Revnio Recovery decline code insights with a breakdown by reason and recommendations
InsightsWhy payments fail, by decline code, and which failures are worth chasing. Sample workspace.

WhatsApp

Live

Reach customers where they actually read messages.

Most customers never open a billing email. Revnio escalates to WhatsApp automatically when the email gets no response, with the same secure recovery link.

Escalation flow

0 h
Email sent immediatelyFrom your own mailbox, with the secure link.
24 h
Email reminder if no clickOpens and clicks are tracked per message.
48 h
WhatsApp, same linkDelivery and read receipts for each message.

The platform

Everything you need to recover revenue, in one place.

Not another dashboard. An automated recovery engine with multi-channel outreach, CRM sync, A/B testing, analytics and a cancel flow.

Email from your own account

Live

Connect Gmail in one click, or any mailbox (Outlook, Yahoo, your company email) with a short guided setup. Recovery emails send from your address, not ours, so customers see a sender they trust.

WhatsApp recovery

Live

Reach customers on WhatsApp when the email gets no response.

SMS fallback

Coming soon

Coming soon: an automatic SMS when the recovery email is not clicked, with a short message and a secure link.

A/B testing

Test subject lines, copy and send times across template variants. Revnio picks the winner automatically when significance is reached.

CRM sync

Every failed payment and recovery pushes to Salesforce or HubSpot in real time, so your CS and sales teams see it without switching tools.

Decline code insights

See why payments fail, broken down by code, trend and segment. Know which failures are worth retrying and which are lost.

Cancel flow

Before a customer cancels, offer a pause, a discount or a downgrade. Capture the reason in an exit survey.

Embeddable widget

Drop a script tag into your app. Customers with failed payments see an in-app banner to update their card or resolve the invoice.

Providers

Stripe, Paddle and Chargebee, with an API key.

Paste your API key and Revnio creates the webhook endpoint in your account. Full historical sync, real-time events, provider-specific retry logic.

StripeRestricted API key, per-org webhook, full sync
PaddleAPI key, auto-created notification setting, provider-managed retries
ChargebeeAPI key, Basic-auth webhook, card expiry events
Card data stays with your providerRevnio never sees card numbers; customers update cards on Stripe, Paddle or Chargebee’s own pages. Provider keys are encrypted at rest, sensitive actions are audit-logged and team access is role-based.

Questions

Straight answers.

How does Revnio connect to Stripe, Chargebee and Paddle?

For Stripe you paste a restricted API key and Revnio creates the webhook endpoint in your account for you. Chargebee and Paddle connect with an API key. Revnio then hears about failed payments in real time and starts your recovery sequence. No code changes required.

What recovery rate can I expect?

It depends on why payments fail: temporary declines such as insufficient funds recover far more often than lost or stolen cards. Revnio shows your recovery rate by decline code and channel so you can see exactly what is working.

Is my payment data secure?

Revnio never sees or stores card numbers; customers update cards on your payment provider's own pages. Provider API keys are encrypted at rest, every sensitive action is audit-logged, and team access is role-based.

Can I customize the recovery emails?

Yes. You control the subject lines, copy, branding and send timing, and can A/B test template variants to find the version that recovers the most revenue.

Do you offer a free trial?

Yes. Every plan starts with a 14-day free trial. No credit card required, and you can cancel anytime.

Start with the money you are already losing.

Connect Stripe, Paddle or Chargebee and Revnio starts on the next failed payment.

Start free trialSee pricing

From $49/month. 14-day free trial, no card needed.